Privacy Policy

Introduction

ExitPop AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

Information We Collect

From Shopify Store Owners

• Store Information: Your Shopify store domain and access tokens required to integrate our app
• Account Information: Information provided during app installation
• Popup Configuration: Settings, designs, and content you create for your popups
• Usage Data: How you interact with our dashboard and features

From Store Visitors

• Email Addresses: When visitors voluntarily submit their email through a popup
• Popup Interactions: Views, clicks, and conversions (anonymized)
• Cart Value: Used to trigger conditional popups (not stored)
• Device Information: Browser type and device category for responsive display

How We Use Your Information

• To provide and maintain our popup service
• To display targeted popups based on your configuration
• To collect emails on your behalf from store visitors
• To provide analytics on popup performance
• To improve and optimize our services
• To communicate with you about your account and updates
• To detect and prevent fraud or abuse

Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Hosting, analytics, and infrastructure providers who assist in operating our service
• Shopify: As required by the Shopify platform integration
• Legal Requirements: When required by law or to protect our rights

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Popup analytics data is retained for 12 months. You may request deletion of your data at any time by contacting us.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Opt-out of sale of personal information (we do not sell data)

To exercise these rights, contact us at privacy@exitpop.ai

Cookies

Our popup widget uses a single cookie to track whether a visitor has already seen a popup, preventing repeated displays. This cookie expires after 7 days and contains no personal information.

Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (HTTPS), secure database storage, and access controls. However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.